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FAQ
 
What do you need to know?
We’re ready to help you learn more about any products, plans and services offered by FPL Home and its affiliates. Select the links to view the most common questions. Need more help? Contact us at 844-693-7537 Monday through Friday, from 8 a.m. to 5 p.m. ET.
FAQ
What do you need to know?
We’re ready to help you learn more about any products, plans and services offered by FPL Home and its affiliates. Select the links to view the most common questions. Need more help? Contact us at 844-693-7537 Monday through Friday, from 8 a.m. to 5 p.m. ET.
SurgeShield
SurgeShield is a surge protection program administered by FPL Home that uses an FPL Home-owned meter-based (or hard-wired for some applications) UL Listed surge protector that is installed at the electric meter by a licensed contractor.
FPL Home’s SurgeShield program provides participating customers with protection for their home’s major motor-driven appliances, such as the A/C, refrigerator, washer, dryer, well and pool pumps (within 4 feet of your home), dishwasher, ovens/range, hot water heater, and ceiling fans, from damaging power surges that can enter your home through your electric meter.
Power surges are spikes in voltage. They are very brief, usually lasting millionths of a second. Power surges can vary in duration and magnitude, varying from a few hundred volts to several thousand volts. No matter where you live, your home experiences power surges.
SurgeShield is installed between the electric meter and the meter can/box on the outside of the house and generally takes between 10 and 25 minutes to install. A simple pigtail ground wire is attached and the device is snapped into place. The cover and meter are repositioned and sealed. If this type of unit cannot be installed on your home, a hard-wired unit with identical protection levels can be installed in much the same manner.
Only if your electric meter is not accessible or if you need to be present when the power is temporarily turned off during the installation process.
No. Because a voltage surge could enter your home via cable, telephone, satellite, internet, or other connections, and because SurgeShield only provides coverage for a home’s major motor-driven appliances, plug-in surge suppressors should also be used where electronics, computers, and the like are used in the home.
No. There is nothing that can protect against a direct lightning strike. However, about 95 percent of lightning-related damage to customer equipment is from "indirect" lightning strikes. Quality surge protection equipment is designed to block indirect strikes. SurgeShield is designed to stop power surges from lightning that strikes the electrical system and passes through the transformer and the meter.
Electronics Surge Protection
Electronics Surge Protection is a program offered by FPL Home that will reimburse you for the repair or replacement of your covered electronics that are damaged due to power surges up to $5,000 per year.
Power surges can happen at any time, which can cause costly damage to sensitive electronics, such as TVs, computers, gaming systems, etc. While plug-in surge suppressors help provide some level of protection for your electronics, they are not 100% effective. Electronics Surge Protection helps you pay for the unexpected costs of repairing or replacing your covered sensitive electronics.
Yes, you can cancel at any time. However, since power surges could happen anytime and potentially damage or destroy your valuable electronics, such as your TVs, computers, tablets and gaming systems, we strongly encourage you to maintain your Electronics Surge Protection service plan for as long as you have valuable electronics to protect.
Surge damage to your sensitive electronics may not be covered by your Landlord or Renters Insurance. It is normally your responsibility to repair or replace your personal electronics, such as your TVs, computers, tablets and gaming systems, out of your own funds. Please refer to your applicable coverage documents (lease agreement and/or Renters Insurance) for proper coverage information.
It is good to have plug-ins/power strips to help protect your sensitive electronics. However, in the event your electronics are damaged or destroyed by a power surge, Electronics Surge Protection will help repair or replace them (up to $5,000 per year).
Electronics Surge Protection plan does not cover damage resulting from normal wear and tear; misuse; accidents; acts of God (other than lightning) like fire, windstorm, flood, or hurricane. View the Terms and Conditions for a complete list of exclusions.
Water Heater Repair and Replacement Plans
The Water Heater Repair and Replacement Plans help protect homeowners from the cost of repairing or replacing an electric, natural gas or propane water heater that is damaged due to normal wear and tear. This plan includes labor and materials for covered repairs up to the benefit amount.
Hot water is such an essential part of our daily lives that being without it would be a major inconvenience. That’s why FPL Home offers residential Water Heater Repair and Replacement Plans from HomeServe. There are two plan options available. One plan provides up to $1,000 of annual protection for covered repairs or replacement of a standard electric, natural gas, or propane water heater. This plan is $6.99 per month conveniently added to your Florida Power & Light Company (FPL) electric utility bill statement. The other plan provides up to $500 of annual protection for covered repairs or replacement of a standard electric, natural gas, or propane water heater. This plan is $5.49 per month conveniently added to your FPL electric utility bill statement. These prices include a $.50 instant rebate per month for your first year.
Yes, you may cancel your plan at any time. If you cancel within 30 days of your start date, you will get a full refund (or less any claims paid if and where applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rata price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Step 1: If, after your waiting period, you suffer a home repair emergency covered by your plan, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, HomeServe pays the technician directly up to the annual benefit amount.
Most basic homeowners insurance policies do not typically cover the repair and replacement of your water heater due to failures caused from normal wear and tear.
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What’s covered:
Coverage provides, up to the benefit amount, for the covered cost to repair or replace an electric, natural gas or propane water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. If your water heater is deemed beyond repair, you can apply the balance of your benefit amount to a unit most similar in capacity and/or functionality.

Not covered:
Exhaust venting, jacket and interior doors, expansion tanks, supply and delivery water piping other than flexible, and electrical service wiring; damage from restricted lines or as a result of water pressure in excess of 80 P.S.I., costs associated with making space suitable for installation when the replacement unit does not fit in the existing space; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. This plan does not cover repairs to any section that you share with any third party or is covered by a homeowners, condominium or like association. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling, call 844-848-0465 or go to www.HomeServeUSA.com/FPLES . Once enrolled, your full Terms and Conditions including complete coverage details and exclusions, warranties and disclaimers will also be sent to you.
Exterior Sewer/Septic Service Line Plan
For Sewer Line:
This coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking or permanently blocked sewer line that takes wastewater away from the external wall of your home up to your property boundary, that is damaged due to normal wear and tear.

For Septic Line:
This coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking or permanently blocked septic line that takes wastewater away from the external wall of your home up to the point of connection to the septic tank on your property, that is damaged due to normal wear and tear.
Removal of waste water is such an essential part of our daily lives that being without it would be a major inconvenience. That’s why FPL Home offers residential Exterior Sewer/Septic Line Plans from HomeServe. The plan provides up to $5,000 per service call protection within your property boundary. Also, the plan provides up to $5,000 per service call protection beyond your property boundary. This plan is $6.49 per month and conveniently added to your Florida Power & Light Company electric utility bill statement. The price includes a $.50 instant rebate per month for your first year.
Yes, you may cancel at any time. If you cancel within 30 days of your start date, you will get a full refund (or less any claims paid if and where applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rata price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Step 1: If, after your waiting period, you suffer a home repair emergency covered by your plan, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, HomeServe pays the technician directly up to the annual benefit amount.
Most basic homeowners insurance policies do not typically cover the repair and replacement of your sewer/septic service line for failures caused from normal wear and tear.
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What’s covered:
This coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking or permanently blocked sewer line that takes wastewater away from the external wall of your home up to your property boundary that is damaged due to normal wear and tear.

Not covered:
This plan does not cover septic tanks; leaching fields; any non-conforming drain line, such as a basement or storm drain; and damage from accidents, negligence, or otherwise caused by you, others, or unusual circumstances. This plan does not cover repairs to any section of your sewer/septic line that you share with any third party or is covered by a homeowners, condominium or like association. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling, call 844-848-0465, or go to www.HomeServeUSA.com/FPLES. Once enrolled, your full Terms and Conditions including complete coverage details and exclusions, warranties and disclaimers will also be sent to you.
Interior Plumbing and Drainage System Plan
The Interior Plumbing and Drainage System Plan provides, up to the benefit amount, for the covered cost to repair or replace a leaking, partially or permanently blocked interior plumbing and drainage system that is damaged due to normal wear and tear.
Water is such an essential part of our daily lives that being without it would be a major inconvenience. That’s why FPL Home offers the Interior Plumbing and Drainage System Plan from HomeServe. The plan provides up to $2,500 per service call and up to $5,000 annually for two service calls per year. This plan is $12.49 per month conveniently added to your Florida Power & Light Company electric utility bill statement. The price includes a $.50 instant rebate per month for your first year.
Yes, you may cancel at any time. If you cancel within 30 days of your start date, you will get a full refund (or less any claims paid if and where applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rata price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Step 1: If, after your waiting period, you suffer a home repair emergency covered by your plan, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, HomeServe pays the technician directly up to the annual benefit amount.
Most basic homeowners insurance policies do not typically cover the repair and replacement of your interior plumbing and drainage system for failures caused from normal wear and tear.
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What’s covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking, partially or permanently blocked interior plumbing and drainage system that is damaged due to normal wear and tear.

Not covered: This plan will not cover appliances; repair or replacement of fittings or fixtures, pressure-reducing valves and backflow prevention devices, pumps or grinders; any non-conforming drain line, such as a basement or storm drain; thawing of frozen pipes; and damage from accidents, negligence, or otherwise caused by you, others, or unusual circumstances. This plan does not cover repairs to any section of your sewer/septic line that you share with any third party or is covered by a homeowners, condominium or like association. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling call 844-848-0465 or go to www.HomeServeUSA.com/FPLES. Once enrolled, your full Terms and Conditions including complete coverage details and exclusions, warranties and disclaimers will also be sent to you.
Exterior Water Service Line Plan
The Exterior Water Service Line Plan provides for the covered cost to repair or replace a leaking, low pressure, or permanently blocked exterior water service line, from your property boundary or external wall of your well casing to the external wall of your home, that is damaged due to normal wear and tear up to the benefit amount.
Water is such an essential part of our daily lives that being without it would be a major inconvenience. That’s why FPL Home offers a residential Exterior Water Service Line Plan from HomeServe. The plan provides up to $5,000 protection, per service call, for covered repairs or replacement of your exterior water service line. This plan is $3.99 per month conveniently added to your Florida Power & Light Company electric utility bill statement. The price includes a $.50 instant rebate per month for your first year.
Yes, you may cancel your plan at any time. If you cancel within 30 days of your start date, you will get a full refund (or less any claims paid if and where applicable). If you cancel after the first 30 days, you will be entitled to a refund of 90 percent of the unearned pro-rata price as listed in your declarations page, less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Step 1: If, after your waiting period, you suffer a home repair emergency covered by your plan, call HomeServe toll-free at 855-336-2465, and a customer service specialist will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, HomeServe pays the technician directly up to the annual benefit amount.
Most basic homeowners insurance policies do not typically cover the repair and replacement of your exterior water service line for failures caused from normal wear and tear.
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What’s covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a leaking, low pressure, or permanently blocked exterior water service line, from your property boundary or external wall of your well casing to the external wall of your home, that is damaged due to normal wear and tear.

Not covered: This plan does not cover repair to any water line that branches off the main line, thawing of frozen pipes, and damage from accidents, negligence, or otherwise caused by you, others, or unusual circumstances. This plan does not cover repairs to any section of your exterior water service line that you share with any third party or is covered by a homeowners, condominium or like association. Additional exclusions apply. To see full Terms and Conditions with complete coverage and exclusion details prior to enrolling, call 844-848-0465, or go to www.HomeServeUSA.com/FPLES. Once enrolled, your full Terms and Conditions including complete coverage details and exclusions, warranties and disclaimers will also be sent to you.
Backup Generators
There are many. FPL Readi-Power is one of a few of companies that provides the entire solution, fuel supply, permitting, and generator installation. With Readi-Power® Program, you know that the company will be there when you need us. FPL Readi-Power works hard to make you aware of all the costs upfront to avoid surprises during the construction phase.
Call 844-MY-FPLES for the currently estimated installation timeframes. Installation intervals can vary significantly depending on the workload of the governing authority, weather conditions, availability of suppliers, and more. The best advice is to get started early.
Check your owner's manual, but most manufacturers recommend inspections and other maintenance activities as early as after 24 hours of continuous operation, and recommend full service following 200 hours of running time.
Most municipalities require a generator to be at least 10 feet off the property line, and the generator must be 5 to 10 feet from the side of your house. A generator with the pad is about 5 feet wide. That means you need approximately 20 to 25 feet on the side of your house to place a generator. The generator can be placed in the back yard, but that may drive up the cost. The only way to be sure is to contact FPL Readi-Power for a site visit.
Only if FPL Readi-Power installed your generator, in which case you should call 800-355-8290. If someone else installed the generator, you should call them in an emergency.
A/C FilterSmart
Local air quality surrounding your home and the environment within your home can significantly affect the useful life of your filter. Pets, painting, construction projects, etc. within the home can reduce filter life. For most Florida homes, FPL Home recommends replacing your filter every 60 days or before they become completely covered with dust or other debris. This will help prevent harmful back pressure on your HVAC system. Even the highest-quality filter can't do its job right if it's clogged with a thick layer of particles. Changing air filters more frequently can also help reduce energy costs. FPL Home offers a reminder service that can be set up for 30-, 60-, or 90-day replacement reminders via email or phone.
Our air filters are suitable for most residential and commercial cooling systems that use 1-inch air filters of this type. High-quality, rigid frames are used to prevent unfiltered air from seeping around the filter and moving into your home or business. Our filters not only help protect your indoor environment but also protect your cooling system. According to the United States Department of Energy, “Keeping the filter clean can lower your air conditioner’s energy consumption by 5 to 15%.” For additional information on how air filters may save energy and reduce system maintenance costs, please review information from the U.S. Department of Energy or Energy Star.
A/C FilterSmart provides three options that fit most needs. If your main concern is energy efficiency and protecting your A/C system, our best value is our Energy Efficient filter. If you are concerned about airborne contaminants and allergies, try our Advanced Allergen Care filter. If pet odor concerns you, try the Arm & Hammer filter.
The easiest way is to look at your old filter. Assuming it fits well, it will typically have two sizes listed on the filter. The nominal size is usually larger or bolder, and it is larger than the actual size. For example, a common nominal size is 20" x 20" x 1". The actual size of this filter is 19 3/8" x 19 3/8" x 7/8". Simply use the nominal size when ordering standard sizes from A/C FilterSmart. However, if you need a custom size, order the exact size rounded down to the closest 1/2". If your filter doesn't have a size or doesn’t fit well, temporarily turn off your AC unit and measure the air filter opening and subtract 1/2". Then round up to the nearest half inch, and that is the nominal size. You should order filters based on the nominal size for standard size, but based on the actual size for custom sizes. If you have any questions, use our custom sizing guide, or call us at 888-353-7451 and a specialist will help ensure you get the best size.
Carefully remove your A/C FilterSmart filter from the shrink wrap, and remove the paper wrapper. Then simply remove your old air filter and replace it with your new one. Make sure the arrow on the side of the filter matches the direction of air flow.
For most A/C systems in Florida, the filter is located in one of three locations. If the Air Conditioning return unit (blower) is located in a closet area, often the A/C filter slides into a slot on the bottom of the A/C unit. The second location is in a return located on a wall – there is a removable grill and the filter sits behind it. The final common location for filters is in a return grill in the ceiling. Don’t forget that if you have two inside units, you likely need to replace two filters at the same time.

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FPL Home, is an unregulated subsidiary of Florida Power & Light Company (FPL). The above products, plans and services are offered by FPL Home and its affiliates and not FPL.