Submit a Claim

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Submit a claim

Submit a claim

FPL Home and its third-party providers offer best-in-class customer service. We are available to answer your questions and provide support. See below for information on how to file a claim.

Submit a claim

FPL Home and its third-party providers offer best-in-class customer service. We are available to answer your questions and provide support. See below for information on how to file a claim.

SurgeShield, SurgeShield Plus & SurgeShield Landlord

Mon - Fri 8 a.m. - 7 p.m. ET

833-4-FPL-HOM(E)

833-437-5466

Electronics Surge Protection

Mon - Fri 8 a.m. - 7 p.m. ET

833-4-FPL-HOM(E)

833-437-5466

SurgeShield for FPLNW

Electronic Surge Protection for FPLNW

Electrical line coverages

Mon – Fri 8 a.m. – 8 p.m. ET,
Sat 10 a.m. – 4 p.m. ET
Repair hotline available 24/7

844-848-0465

Appliance protection

Mon - Fri 8 a.m. - 8 p.m. ET,
Sat 10 a.m. - 4 p.m. ET
Repair hotline available 24/7

844-848-0465

UtilityGard

Hours of operation: 24/7

866-782-9163

ApplianceGard

Hours of operation: 24/7

800-554-5836

Power surge protection

Mon – Fri 10 a.m. – 5 p.m. ET

800-327-5288

ElectricShield

Mon - Fri 8 a.m. - 7 p.m. ET

833-4-FPL-HOM(E)

833-437-5466

SurgeShield, SurgeShield Plus & SurgeShield Landlord

Mon - Fri 8 a.m. - 7 p.m. ET

833-4-FPL-HOM(E) 833-437-5466

Electronics Surge Protection

Mon - Fri 8 a.m. - 7 p.m. ET

833-4-FPL-HOM(E) 833-437-5466

SurgeShield for FPLNW

Electronic Surge Protection for FPLNW

Electrical line coverages

Mon – Fri 8 a.m. – 8 p.m. ET,
Sat 10 a.m. – 4 p.m. ET
Repair hotline available 24/7

844-848-0465

Appliance protection

Mon - Fri 8 a.m. - 8 p.m. ET,
Sat 10 a.m. - 4 p.m. ET
Repair hotline available 24/7

844-848-0465

UtilityGard

Hours of operation: 24/7

866-782-9163

ApplianceGard

Hours of operation: 24/7

800-554-5836

Power surge protection

Mon – Fri 10 a.m. – 5 p.m. ET

800-327-5288

ElectricShield

Mon - Fri 8 a.m. - 7 p.m. ET

833-4-FPL-HOM(E) 833-437-5466

SurgeShield

Before submitting your claim, you will need to select ONE of the options below to start:

A. Set up or log into our customer portal online*: _{*To create an account, reference your FPL account information, such as your account number, email, service address and phone number.}

B. Print the claim forms from our website*: Surgeshield and *: Electronic Surge Protection

Required information:

Page 1: Customer and Claim Information must be filled out by the customer.

Page 2: Service Provider Certification of Cause of Damage must be filled out by a licensed technician*. _{*You must hire a licensed technician for the diagnosis to confirm the damage was due to a power surge.}.

Repair Invoice or Estimate: A licensed technician* must provide an itemized invoice or estimate on a company letterhead which includes the company name, address, phone, and license number with a diagnosis of each item indicating if the damaged items were due to a power surge. _{*The licensed technician invoice or estimate must confirm the damage was due to a power surge.}.

Replacement Invoice or Estimate: If the technician deems a covered item as “not repairable”, you must provide documentation, such as a receipt or estimate for the replacement.

For SurgeShield Customers ONLY:

Do a visual check of your SurgeShield^® device to verify if it is functioning properly after the incident. Note the device lights are easier to see at night when there is no direct sunlight. Checking the device to ensure the lights are ON indicates the device is functioning properly. For assistance locating the device light, please visit: www.fplhome.com/SurgeDevice
Customer Support:

For questions, concerns, or assistance with your claim, our Customer Service Representatives are available to assist from Monday to Friday, 8:00am to 7:00pm (EST):1 (833) 437-5466.

To submit your claim documents via email: SurgeClaims@fpl.com.

To submit your claim documents in the mail: Surge Claims ES/SCS, 4200 W. Flagler St, Miami, FL 33134.

To submit your claim documents via fax: (305) 442-5018.

Links:

Surgeshield Checklist
SurgeShield Device Guide
SurgeShield Plus Device Guide
Surge Shield Protection T&Cs

Electronics Surge Protection

Before submitting your claim, you will need to select ONE of the options below to start:

A. Set up or log into our customer portal online*: _{*To create an account, reference your FPL account information, such as your account number, email, service address and phone number.}

B. Print the claim forms from our website*: Electronic Surge Protection

Required information:

Page 1: Customer and Claim Information must be filled out by the customer.

Replacement Invoice or Estimate: If the technician deems a covered item as “not repairable”, you must provide documentation, such as a receipt or estimate for the replacement.

For SurgeShield Customers ONLY:

For questions, concerns, or assistance with your claim, our Customer Service Representatives are available to assist from Monday to Friday, 8:00am to 7:00pm (EST):1 (833) 437-5466.

To submit your claim documents via email: SurgeClaims@fpl.com.

To submit your claim documents in the mail: Surge Claims ES/SCS, 4200 W. Flagler St, Miami, FL 33134.

To submit your claim documents via fax: (305) 442-5018.

Links:

SurgeShield Device Guide
SurgeShield Plus Device Guide
Surge Shield Protection T&Cs

Links:

Surgeshield Checklist
SurgeShield Device Guide
SurgeShield Plus Device Guide
Surge Shield Protection T&Cs

Links:

SurgeShield Device Guide
SurgeShield Plus Device Guide
Surge Shield Protection T&Cs

Electrical line coverages

Programs administered and offered by HomeServe:

Representatives are standing by: (844) 848-0465 Repair hotline available 24/7

These optional plans are offered by FPL Home, Florida license #E099597, and not Florida Power & Light Company (FPL). FPL Home is an unregulated subsidiary of FPL. The coverage is administered by HomeServe USA Repair Management (Florida) Corp. (“HomeServe”), Florida License #W220985, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851. The coverage is provided by ServicePlan of Florida, Inc., Home Warranty Assoc. #70033, 175 West Jackson Blvd., Chicago, IL 60604. FPL Home, HomeServe and ServicePlan of Florida, Inc. are each separate and independent companies. This service plan is not provided by your local electric or water utility.

Appliance protection

Programs administered and offered by HomeServe:

Representatives are standing by: (844) 848-0465

Repair hotline available 24/7

UtilityGard

Programs administered and offered by Assurant:

To submit your claim via email: submitmyclaim@assurant.com

Note: you must include the following in your email:

1. Your contact information, such as your name, FPL account number, service address, phone number.

2. All supporting documentation for your claim, such as images or invoices and a detailed description of what transpired.

ApplianceGard

Programs administered and offered by Assurant:

To submit your claim via email: submitmyclaim@assurant.com

Note you must include the following in your email:

1. Your contact information, such as your name, FPL account number, service address, phone number.

All supporting documentation for your claim, such as images or invoices and a detailed description of what transpired.

Power surge protection

Programs administered and offered by Assurant:

For assistance with your claim you must contact Assurant at (833) 327-5288.

Select option (1) for new claim instructions or select (2) for existing claims.

ElectricShield

To submit your claim via email: FPL-Home-Customer-Support@fpl.com

*Note you must include the following in your email:

Your contact information, such as your name, FPL account number, service address, phone number.

All supporting documentation for your claim, such as images or invoices and a detailed description of what transpired.

How can we help you?

File a claim Visit FAQ Customer service 833-437-5466

FPL Home, is an unregulated subsidiary of Florida Power & Light Company (FPL). The above products, plans and services are offered by FPL Home and its affiliates and not FPL.