FPL Home Stress-FreeSM Program Customer Support

 

The FPL Home Stress-Free A/C program is no longer available for new enrollment. This page is intended for existing customers seeking support information. Please review the FAQs and support resources below for additional assistance.

 

Contact Support

FPL Home Customer Care

Monday-Friday
8 a.m.-5 p.m. ET

833-437-5466

 

 

Customer Login | Contractor Login

 

FAQs

How does the maintenance/repair program work?

An authorized contractor will perform the annual tune-ups and necessary repairs due to normal wear and tear.

Is there any maintenance required on my part?

Yes, you are responsible for replacing your air filters at least four times per year, along with keeping the drain line clear to your unit. FPL Home will provide four (4) air filters per year as part of your monthly fee during your program term.

How do I schedule maintenance or repair?

Call the phone number located on your unit or contact customer support at 833-437-5466 to schedule service.

What happens at the end of the agreement?

At the end of the agreement, you may either (1) take title to the system and assume responsibility for future repairs and maintenance or (2) request that FPL Home remove the system at no cost to you, subject to the terms of the Agreement.

Will I be guaranteed a working unit during the entire program?

FPL Home is responsible for repairs due to normal wear and tear and annual maintenance for the duration of the program.

Is there a cancellation policy?

Cancellation terms are outlined in your FPL Home Stress-Free A/C agreement documentation.

What happens if I sell my house or move?

Transferability is outlined in the customer service agreement, which requires FPL Home's consent after a credit review of the transferee.

Can I pay off the unit early?

Yes. You may buy out the unit early (one-time payment) per the terms of the agreement.

Are there late fees associated with my monthly payment?

Late fees, if applicable, are outlined in your agreement terms and conditions.

Who do I contact with questions or issues?

Please contact FPL Home Customer Care at 833-437-5466 for assistance with account, service or program-related questions.

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FPL HOME IS AN UNREGULATED SUBSIDIARY OF FLORIDA POWER & LIGHT COMPANY (FPL). The above products, plans and services are offered by FPL Home and its affiliates and not FPL.

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