WaterShield by FPL Home® Program Customer Support

The WaterShield by FPL Home program is no longer available for new enrollment. This page is intended for existing customers seeking support information. Please review the FAQs and support resources below for additional assistance.

FAQs

What is the Moen Smart Water Shutoff device?

The Moen smart water shutoff device is a leak detection and water monitoring device for your home. Installed on the main water supply line, one device help protects the entire home from water damage and leaks.

How does a customer set up their Moen smart water shutoff device?

We recommend the customer download the Moen app on their smartphone and create an account. You can install the Moen app through the App Store or Google Play Store.

How does a customer pair their Moen smart water shutoff device to their app?

Your contractor paired your device at the time of installation. If you want to know how to pair it yourself, you can view a video here of how to pair the Moen Smart Water shutoff.

How does the Moen smart water shutoff device detect Leaks?

Once the Moen smart water shutoff device is installed on the main water line coming into the home, it will go through what we call a “learning phase” for the first week of installation. During this phase, the pressure, temperature and flow rate sensors in the device will collect data about how water is used in the home. It will then use this data to understand how much water use is expected in the home.

What is a Health Test?

The Moen smart water shutoff device conducts a “Health Test” once a day to search for any drop in pressure within the entire plumbing system. If there is a steady drop in pressure while the valve is closed, you will be notified that you have a “Small Drip Detected”.

What do I do if I receive a false alert?

Follow the prompts in-app to correctly identify the source of the water use. This will allow for your device to grow smarter and ensure that you receive fewer false alarms in the future.

What if my Wi-Fi stops working?

Your device will continue to work even without connectivity to the internet. However, you will not receive an alert via the Flo by Moen app if a water event occurs.

How can you turn the water on or off from the app?

You can view a video on how to turn your water on/off with the Moen app.

How can you turn the water off and on manually from the Moen smart water shutoff device?

The manual shutoff is meant for emergencies only. In the event you are unable to use the Moen app, you may push down and turn the green knob a quarter turn to the left or right to the open or closed position. The valve status light will indicate a solid green LED when it is in the open position, and solid red when it is in the closed position.

How do I file a claim for my interior plumbing and what is covered?

You can submit a claim 24 hours/7 days a week at www.4repairs.net or you may call 888-883-3957 during normal business hours (8am – 5 pm EST, m-f). For emergency repair – outside of normal business hours you can submit an e-mail to urgent@fortegra.com.

Your coverage will begin 30 days after your subscription installation date. The service providers provides coverage for the repair or replacement of components of the interior plumbing system that fail due to normal wear tear. An Interior plumbing system consist of the water service and vents lines within the interior limits of Your residence. Coverage includes water leaks and breaks, interior hose bibs, angle stops, risers, shower/tub valves and waste and vent lines above the foundation of Your residents.

Who do I contact with questions or issues?

Please contact FPL Home Customer Care at 833-920-1352 for assistance with account, service or program-related questions.