SurgeShield®
The SurgeShield program attaches a state-of-the-art surge protector directly at the electric meter to help protect your appliances from power surges through the electric meter. The SurgeShield program also comes with a $5,000 Limited Manufacturer’s Warranty per covered appliance, per occurrence for damages caused by a failure of the surge protector to properly perform.
Start by reviewing the steps in the “Getting Ready” section. When you’re ready, click below to file your claim.
Getting Ready
Complete these steps before submitting your claim.
The SurgeShield device can be found on your electric meter. Need help locating the device light? Find our SurgeShield device guide here.
If the light is on, your device is working as expected. Warranty coverage applies only if a surge occurs and the device fails to protect your equipment.
Appliance damage can happen for a variety of reasons—such as normal wear and tear or surges entering through cable or phone lines. That’s why it’s important to confirm whether the surge came through your electric meter. If you still believe the device failed to perform properly, you may move forward with submitting a claim.
A technician’s evaluation helps confirm whether the surge damage occurred and ensures your claim includes all required details.
Obtain the following documents from the licensed technician:
1. An itemized invoice or repair estimate on an official company letterhead that confirms the damage to the covered item was due to a power surge. To help avoid delays, your invoice or estimate must include:
- Technician/company name, address, and phone number
- License number
- Appliance details
- Description of damage
- Repair diagnosis
- Itemized repair costs
If the appliance is not repairable, you must also provide documentation supporting the replacement value.
2. A completed and signed technician certification form.
These documents will be required when you submit your claim.
The SurgeShield program includes a Limited Manufacturer’s Warranty covering major household appliances such as air conditioners, refrigerators, dishwashers, washers, and dryers, up to $5,000 per covered appliance per occurrence. Find a full list of covered appliances here.
You will need a licensed technician’s assessment showing that the damage to your covered item was caused by a power surge. This can be documented on the SurgeShield Technician Certification Form or directly on the invoice. You will also need the item’s model and serial number.
Important: Please keep your damage item until your claim is resolved.
The following documentation is required:
- An itemized invoice or repair estimate on official company letterhead that includes:
- Technician or company name, address, and phone number
- License number
- Appliance details
- Description of the damage
- Repair diagnosis
- Itemized repair costs
If the appliance cannot be repaired, you must also provide documentation showing the replacement value.
2. A completed and signed Technician Certification Form
Remember to upload your documents through the claims portal.
A completed SurgeShield Technician Certification Form is required. Please contact the technician and ask them to complete it. If they are unable to do so, you may need to use another licensed technician.
Before filing your claim, please check your SurgeShield device to make sure it is working properly after the incident. Follow the directions in the Getting Ready section to inspect the device.
- If the light is on, the device is working properly
- If the light is off, please contact us at 833-437-5466, Monday through Friday from 8 a.m. to 5 p.m. ET. We’ll send a technician to inspect the device and replace it if needed
- If you cannot see the light, it may be easier to check at night. You can also refer to the device guide here
Your claim payout is based on the terms of your SurgeShield Limited Manufacturer’s Warranty. Depending on the claim, reimbursement may be based on:
- The current market value of the damaged appliance at the time of the damage; or
- The reasonable cost of repair; or
- The reasonable estimated cost of repair
You can check your claim status, upload additional documents, and provide updates at any time through the claims portal.
If you need help with your claim, you can contact our support team Monday through Friday from 8 a.m. to 5 p.m. ET at 833-437-5466.
Your username is the email address used when your account was created. If you are unable to locate your username, please call our support team Monday through Friday from 8 a.m. to 5 p.m. ET at 833‑437‑5466.
For Electronics Surge Protection customers, visit this page and follow the instructions to submit your claim.
For SurgeShield Landlord customers, please call our support team to start the claim process Monday through Friday from 8 a.m. to 5 p.m. ET at 833-437-5466.