Electronics Surge ProtectionSM
The Electronics Surge Protection program offers a layer of defense for your sensitive electronics. It provides up to $6,000 per year in reimbursement for repairs or replacements of covered electronics damaged by a power surge.
Start by reviewing the steps in the “Getting Ready” section. When you’re ready, click below to file your claim.
Getting Ready
Complete these steps before submitting your claim.
A technician’s evaluation helps confirm whether the surge damage occurred and ensures your claim includes all required details.
Obtain the following documents from the licensed technician:
1. An itemized invoice or repair estimate on an official company letterhead that confirms the damage to the covered item was due to a power surge. To help avoid delays, your invoice or estimate must include:
- Technician/company name, address, and phone number
- License number
- Appliance details
- Description of damage
- Repair diagnosis
- Itemized repair costs
If the item is not repairable, you must also provide documentation supporting the replacement value.
2. A completed and signed technician certification form.
These documents will be required when you submit your claim.
The Electronics Surge Protection program provides coverage for the repair or replacement of your covered electronics, such as computers and televisions, that are damaged due to power surges, up to $6,000 per year. Find a full list of covered electronics here.
You will need a licensed technician’s assessment showing that the damage to your covered item was caused by a power surge. This can be documented on the Electronics Surge Protection Technician Certification Form or directly on the invoice. You will also need the item’s model and serial number.
Important: Please keep your damage item until your claim is resolved.
The following documentation is required:
- An itemized invoice or repair estimate on official company letterhead that includes:
- Technician or company name, address, and phone number
- License number
- Appliance details
- Description of the damage
- Repair diagnosis
- Itemized repair costs
If the appliance cannot be repaired, you must also provide documentation showing the replacement value.
2. A completed and signed Technician Certification Form
Remember to upload your documents through the claims portal.
A completed Electronics Surge Protection Technician Certification Form is required. Please contact the technician and ask them to complete it. If they are unable to do so, you may need to use another licensed technician.
Under the terms of the Electronics Surge Protection Program, reimbursement may be based on:
- The current replacement value of the damaged electronic at the time of damage or an item of like kind and quality should the same item no longer be on the market; or
- The reasonable cost of repair; or
- The reasonable estimated cost of repair
You can check your claim status, upload additional documents, and provide updates at any time through the claims portal.
If you need help with your claim, you can contact our support team Monday through Friday from 8 a.m. to 5 p.m. ET at 833-437-5466.
Your username is the email address used when your account was created. If you are unable to locate your username, please call our support team Monday through Friday from 8 a.m. to 5 p.m. ET at 833‑437‑5466.
For SurgeShield customers, visit this page and follow the instructions to submit your claim.